Page 21 - AAA Central Penn – AAA Now! – November/December 2018

AUTOMOTIVE SERVICES
AAA
TM
What Our Members Are Saying:
AAA
TESTIMONIALS
On AAA Travel:
“I have had the pleasure of working with Sara for the past few months booking my honeymoon. She has been so fantastic with communication and updating flight information. Highly recommend giving Sara a call if you are looking to travel in the future! Thank you, Sara!”
— Tina from Carlisle
On AAA Driving School:
“We used this course for both our girls and we have found the class to be extremely helpful
to them. We appreciate all the techniques and knowledge that was shared with them that will help them be safe drivers.”
— Robin from Lititz
On AAA Member Services:
“Jerry is unique, he did more than I can adequately convey. My excursion to the Utah Mighty 5 was fantastic and Jerry’s contribution planning my trip will always be appreciated by myself and other family members who were on this adventure. Thank you, Jerry for a job well done!”
— Mike from Mechanicsburg
On Roadside Assistance:
“We would like to recognize two of your staff for excellent customer service in helping us with our car breakdown. First, the young man the office dispatched, Brendon. Not only was he friendly, personable, and extremely polite, but he tried hard to diagnose our problem. He could have just towed us the 5 miles and left us, but he stuck with us until AAA could arrange to have our car towed back to Maryland. He ended up doing
the towing, and he was unfailingly pleasant and polite during the long ride. He is a staff member AAA can be proud of. Secondly, Bill, the man I talked to on the phone, remained on the phone with me for a long time, trying to find alternative ways for us to get home. He looked into several options, trying to work around our location, well outside of Lancaster, and the fact that most rental car and limousine services had closed. We really appreciated his dedication and it helped us not to get too stressed out by our misfortune. These two staff really justified my AAA membership. You can bet I will renew. Thanks to these two great staff and your whole organization.”
— Jean from Gaithersburg, Maryland
TM
Winter Season Car Care
By Bruce Phillips
AAA Central Penn’s AWpproved Auto Repair Manager
intertime can be a beautiful
time of the year, when after a snowfall everything is covered in a blanket of glistening white. But for your vehicle, snow, ice, and cold are anything but good.
All of your vehicle’s mechanical and electrical systems are subjected to very harsh
conditions in the winter that can cause them to fail
plenty of tread and are correctly inflated. Tires in cold weather can lose air as much as 1 to 2 lbs. for every drop of 10 degrees or more. Check the tire pressures regularly in the winter. Also, while having your service done, see if a tire alignment or tire rotation should be done to make sure your car is tracking properly and helping your tires wear evenly.
Other important items that should be checked are the battery, charging, and starting systems. Have your AAR facility verify that everything is in good condition and the battery is strong for wintertime
and create the need to use a AAA tow truck. To avoid this scenario from happening, there are some simple things that can be done to help protect your vehicle.
All of your vehicle’s mechanical and electrical systems are subjected to very harsh conditions in the winter that can cause them to fail and create the need to use a AAA tow truck.
starting. If you can’t make it to the garage, call AAA and have their mobile battery service come to your home or business to check everything and replace your battery if needed.
Have the AAR facility check all of your vehicle’s lights and their operations because with winter being a darker season, all lights working is a necessity. Also have them verify your ignition
First, before winter sets in, schedule
your vehicle to be serviced and
checked over by a reliable automotive
repair facility. Your local AAA
Approved Auto Repair (AAR) facility
fits the bill nicely for this service. AAA inspects them yearly and certifies that they meet our training, technology, and technician standards that are required by AAA to be in the program. They offer
components, brake system, belts and hoses, exhaust system, and heater and defroster are operating as designed and that there are no fluid leaks. Make sure the engine cooling system is working properly, has no leaks, and for central Pennsylvania, has a freezing temperature good to at least -25 degrees below 0. One other area that is often overlooked in winter maintenance is wiper and washer operation. We recommend special winter wipers during this time of year because their design keeps snow from freezing in the blades. Also, use special low-temperature windshield washer fluid in the washer bottle so that it doesn’t freeze up.
For additional information about the AAA Approved Auto Repair program, visit your local AAA branch office or go to AAA.com/AAR.
a 24,000-mile or 24-month warranty on all repair work and offer a discount on labor through the AAA Discounts and Rewards program.
Make sure the oil and filter are freshly changed going into winter, to make sure of proper oil flow when it gets very cold. The air filter for the engine and the cabin filter for the interior should be checked and replaced if needed to lessen the chance of something causing a reduced air flow either to the engine or to the heating and defrosting systems.
Looking at your vehicle’s needs, start off by making sure that the parts of the car that touch the road
are all in good shape. Make sure all your tires have
NOVEMBER/DECEMBER 2018
21
Now!
Now!