Page 19 - AAA Northampton County – AAA Now! – Winter 2018

MEMBER SERVICES
AAA
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AAA EMERGENCY ROAD SERVICE RULES
AAA’s 24-hour Emergency Road Service means there is always a person to call in case of an automotive emergency. We’ll rescue you and your vehicle to get you back on the road as quickly as possible with a dedicated network of more than 13,000 Emergency Road Service facilities across the U.S.A. and Canada.
AAA assistance includes changing a flat tire, jumping a dead battery or mobile battery testing and replacement service, delivering emergency gasoline or fuel, lock out and key service, or when all else fails, towing your car. We’ll provide the assistance to help get you behind the wheel again as quickly and safely as possible. No one provides better roadside assistance than AAA.
AAA Emergency Road Service is available
24 hours a day, 7 days a week, and is designed to assist you in an emergency when your vehicle, or the vehicle in which you are a passenger, becomes disabled. Your membership coverage applies only to those emergency and towing services listed in this guide. AAA coverage entitles each AAA member in the Primary Member’s household to
4 calls per membership year. After 4 calls, members will be charged for service.
YOUR AAA MEMBERSHIP CARD IS YOUR KEY TO SERVICE
To receive emergency road service, you must present your AAA membership card or dues receipt to the independent service provider when the service vehicle arrives. A driver’s license or other form of matching photo identification may also be required. Service is available only to the person named on the membership card, who is the driver of or a passenger in the vehicle at the time of the vehicle disablement. AAA memberships are not transferable, and membership service is not provided to non-members. Other members of your household who want emergency road service must have their own membership cards, in their own names, to obtain service. Unless a valid AAA membership card and photo identification are presented at the time of service, you will be expected to pay for the service provided at commercial rates.
TO OBTAIN SERVICE
AAA is only a phone call or click away! In case of an automotive emergency, call the AAA number listed on your AAA membership card. You’ll be connected to our 24-hour dispatch center or the AAA club in the area where you are calling from. You can also request emergency road service online at AAA.com, or via the AAA Mobile app, which can be downloaded free of charge.
AT&T and Sprint customers can also register for AAA FindMeSM, which uses the member’s GPS-enabled handset to help AAA locate the member’s vehicle.
ALLOWABLE ROADSIDE ASSISTANCE CALLS
Each AAA cardholder is entitled to four (4) emergency road service calls or reimbursements per membership year at no charge, provided the calls meet the conditions described in this guide. There will be a service charge for each additional service call after the fourth call or reimbursement. AAA may require immediate payment of a service charge by credit or debit card for Basic benefit
level service before providing emergency road service on the fifth or subsequent service request in a membership year. Additional charges for emergency road service beyond the Basic benefit level, such as towing beyond 5 miles, the cost of emergency fuel and excess vehicle locksmith services, will be payable by the member at the time of service. If the member is unable to provide a valid credit or debit card to AAA at the time of service request or the charge is not approved by the credit or debit card company, AAA may send service on a C.O.D. basis, meaning all charges payable by the member will be paid directly to
the independent service provider at the time of service. If a cardholder has an unpaid service charge balance and contacts AAA for emergency road service, AAA may require immediate payment of both the unpaid balance and the service charge for the current service call before providing service. The nonpayment of a service charge may result in cancellation of membership.
SERVICE INCLUSIONS
Mechanical First Aid
The AAA emergency service representative will make minor mechanical repairs or adjustments to place a vehicle in safe driving condition. If needed and available, parts and the labor cost to install them are to be paid by the member. If the vehicle cannot be put into condition to proceed under its
own power, towing service, as described in Towing Services, will be provided.
Flat Tire Service
If the vehicle’s spare tire is inflated and serviceable, it will be installed in place of the vehicle’s flat tire. If not, towing provisions will apply.
AAA Battery Service
AAA Battery Service is a mobile battery testing
and replacement service. The AAA Battery Service technician will test and assess the vehicle’s battery and electrical system. If the existing battery fails the test and the member would like to have the battery replaced, the member can purchase a AAA battery. The technician will install a new battery, if available, that meets or exceeds the vehicle’s original specifications. All batteries come with a 6-year limited warranty with a 3-year free replacement period
valid in the U.S. and Canada. AAA Battery Service is generally provided by our club-owned fleet and independent service providers and is available during select hours. Batteries are available for most makes and models. Battery prices vary depending on vehicle make and model. Copies of the warranties are available for inspection from the technician at any time upon request. Membership emergency road service terms and conditions apply.
Fuel Delivery Service
An emergency supply of fuel will be delivered to a member’s disabled vehicle, enabling the member to reach the nearest service station. The member will be charged for the fuel at current pump prices. Specific quantities, brand, or octane ratings cannot be promised, nor can availability. AAA Plus provides sufficient free emergency fuel to enable you to reach the nearest service station when your vehicle runs out of fuel.
Towing Services
When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed (once per breakdown) to
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WINTER 2018
3914 Hecktown Rd., Easton, PA • (610) 258-2371 • northampton.aaa.com
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