Page 23 - AAA Now! – AAA Northway – Fall 2021

Member’s guide to
Emergency Road Service
In those instances when a member is unable to obtain AAA Emergency Road Service, an original itemized paid receipt in the member’s name must be submitted to the Club within 30 days along with a AAA reimbursement form for reimburse- ment consideration. Reimbursements are based on the Club’s contract rate for services within the scope of these guidelines. Since the contract rate is substantially lower than the regular commercial rates, members can save money by calling AAA first and presenting their membership card and photo ID to the service vehicle driver upon arrival.
Exceptions to this requirement would be cases involving viola- tion of laws including illegal parking, snow routes, driving un- der the influence, failure to appear for violations, driving on a suspended/revoked driver’s license, failure to present evidence of insurance, illegal use or falsification of license or registra- tion, engaging in a felony, attempting to elude/eluding police. In the case of an accident resulting in a police ordered tow, provide a copy of the accident police report when submitting for reimbursement consideration.
the member or a representative is not available to accept custody of the vehicle. If your vehicle must be towed to a repair facility, you should call them in advance to be sure they will accept your vehicle. Due to the demand for automobile repairs, many service outlets will not accept towed vehicles without an appointment.
FUEL SERVICE
An emergency supply of fuel will be delivered to a member’s disabled vehicle enabling the member to reach the nearest service station; or towed to a facility where fuel is available in accordance with the Club’s towing provisions. Classic Mem- bers will be charged for the fuel at current pump prices.
LOCKOUT SERVICE
If keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken, or the service provider cannot gain entry, the Club shall provide locksmith service up to $50. If necessary, the Club will provide tow service. Once the vehicle is at the repair facility, the mem- ber is responsible for the cost of parts and labor.
EXTRICATING SERVICE
The vehicle will be extricated/winched when it can be safely reached from a normally traveled road or established thor- oughfare. One operator with one tow truck at the scene is included.
AAA PLUS® & PLUS® RV BENEFITS
AAA Plus® & Plus® RV Members receive all the same bene- fits as Classic AAA Members do, and they are also entitled to the following extended benefits.
TOWING SERVICE
AAA Plus® and Plus® RV benefits include up to one hun- dred (100) miles of free towing from the point of disable- ment to a destination of the member’s choice. On the start of the 101st mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the re- sponding service station at the time service is rendered.” AAA Plus® RV benefits allow for your motorcycle, motor home, 2 or 4 wheeled trailers (excluding livestock trailers) and pick-ups with campers to be covered as well.
FUEL SERVICE
AAA Plus® and Plus® RV benefits include at no additional cost a delivery of a sufficient amount of fuel to enable the member to reach the nearest service station.
LOCKOUT SERVICE
AAA Plus® and Plus® RV benefits include up to $100 in parts and labor for lock and key service to make vehicle operable.
EXTRICATING SERVICE
AAA Plus® and Plus RV® benefits include a second truck and operator for one full hour at the scene of disablement at no additional cost.
TRIP INTERRUPTION PROTECTION - UP TO $350
If the vehicle you are driving or are a passenger in is disabled for more than 24 hours due to an accident, theft, or mechani- cal breakdown while you are more than 100 miles away from
MEMBER SERVICES
home, you will be reimbursed for up to 72 hours from the time of disablement at a maximum of $350. This includes lodging, food (excluding alcoholic beverages) and a rental car to con- tinue to your destination. Original paid receipts in the mem- ber’s name for all expenses must be submitted along with a AAA reimbursement form within 30 days of disablement. Trip Interruption reimbursement applies to only one member who is present at the time of breakdown.
AAA PREMIER® BENEFITS
AAA Premier® Members receive all the same benefits as AAA Plus® Members do, and they are also entitled to the follow- ing extended benefits.
TOWING SERVICE
AAA Premier benefits include up to one (1) two hundred (200) mile free tow per AAA Premier Membership account, per membership year, from the point of disablement to a des- tination of the member’s choice. On the start of the 201st mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the responding ser- vice station at the time service is rendered.
TRIP INTERRUPTION PROTECTION - UP TO $1500
If the vehicle you are driving or are a passenger in is disabled for more than 24 hours due to an accident, theft, or mechani- cal breakdown while you are more than 200 miles away from home, you will be reimbursed for up to 72 hours from the time of disablement at a maximum of $1500. This includes lodging, food (excluding alcoholic beverages) and a rental car to con- tinue to your destination. Original paid receipts in the mem- ber’s name for all expenses must be submitted along with a AAA reimbursement form within 30 days of disablement. Trip Interruption reimbursement applies to only one member who is present at the time of breakdown.
AUTOMOTIVE INFORMATION SERVICE
If you have questions about the safety of your vehicle, AAA of- fers you free advice about automotive repair and performance from our automotive experts here at the Club.
PREMIER RENTAL CAR BENEFIT
If your vehicle is towed on one of your four allowable service calls due to a breakdown, AAA will arrange for a one day complimentary standard class rental car at no charge. The one day complimentary rental car is allowable once per member- ship year per household.
ALL AAA MEMBERS RECEIVE THE FOLLOWING BENEFITS
BATTERY SERVICE
For vehicles that will not start, AAA road service technicians may provide certain battery services such as testing of the battery or the vehicle starting and charging systems or at- tempting to jumpstart the battery. Members may purchase a AAA branded battery, which the technician will install for the member at no additional charge. Service hours and availabil- ity vary by location. Battery charging is not covered by AAA emergency road service.
TIRE SERVICE
Includes one service trip to replace a tire with an inflated spare tire. (Does not include removing tires from rims, repair- ing or shifting tires, mounting or removing chains or installing snow tires). Each member is expected to have an inflated spare tire. Tire repairs and additional trips are at the member’s expense. Inboard rear tires on dual-wheeled vehicles are not eligible for tire service.
RIDE ASSIST
If you are in an accident or your vehicle breaks down, AAA will assist you in obtaining a ride. However, the member is responsible for any associated transportation costs.
AAA Northway’s Territory
Our territory serves AAA members in the following counties of New York State: Broome, Chemung, Chenango (Town of Greene), Clinton, Delaware (Town of Deposit), Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga [except Stillwater, Waterford and Mechanicville], Schenectady, Tioga, Warren and Washington.
1-800-AAA-HELP AAA.com/RoadService
AAA CLASSIC BENEFITS
TOWING SERVICE
A vehicle which cannot be driven safely under its own power may be towed on the basis of one tow per emergency disable- ment. Members may have their vehicle towed at the Club’s expense from the point of breakdown back to the AAA service provider responding to the call, if applicable. If a member de- sires to be towed to another location, the member is entitled to three (3) free miles of towing. On the start of the fourth (4th) mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the responding service station at the time service is rendered. AAA stations may require damage inspection and waiver liability if a vehicle is dropped at a closed place of repair or at any location where
FALL 2021
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