Page 4 - AAA Now! – AAA Northway – Fall 2021

PRESIDENT'S MESSAGE
AAA
Volume 4, No.3
AAA NORTHWAY HEADQUARTERS OFFICE
433 State St., Suite 300, Schenectady, NY 12305 Telephone 518-370-5400 www.AAA.com
OFFICERS
James Phelps – President & CEO
Richard Jacobs – Regional President Andrew Iannotti – Executive Vice-President & COO
Amsterdam Office
Southside Square
1451 State Highway 5S, Amsterdam, NY 12010 Telephone: 518-684-0064
Mon-Fri: 9:00 a.m.-5:00 p.m.
Halfmoon Office & Auto Repair
1647 Route 9, Halfmoon, NY 12065 Telephone: 518-831-1860
Mon-Fri: 9:00 a.m.-5:00 p.m.
Auto Repair: 518-831-1861
Mon-Fri: 7:30 a.m.-5:00 p.m., Sat: 7:30 a.m.-2:30 p.m.
Plattsburgh Office
20 Booth Drive, Plattsburgh, NY 12901 Telephone: 518-563-3925 Mon-Fri: 9:00 a.m.-5:00 p.m.
Queensbury Office
345 Bay Road, Queensbury, NY 12804 Telephone: 518-792-0068 Mon-Fri: 9:00 a.m.-5:00 p.m.
Saratoga Springs Office
26 West Avenue, Saratoga Springs, NY 12866 Telephone: 518-587-8529
Mon-Fri: 9:00 a.m.-5:00 p.m.
Schenectady Office
1626 Union Street, Schenectady, NY 12309 Telephone: 518-374-4696 Mon-Fri: 9:00 a.m.-5:00 p.m.
Vestal Office
3701 Vestal Parkway East, Vestal, NY 13850 Telephone: 607-722-7255 Mon-Fri: 9:00 a.m.-5:00 p.m.
Danielle Taylor - Editor
John T. Garcia - Managing Editor Angela Ilich - Director of Production
AAA NOW! (USPS 002-505) (ISSN 2475-2495) is the official publication of the AAA Northway, 433 State St. Suite 300, Schenectady, NY 12305 as of the Winter 2017 (January/February) edition. It is published four times annually by AAA Northway. Periodicals mail postage paid at Schenectady, NY and other additional mailing offices. A subscription price of $1.50 annually is paid through membership dues.
Postmaster: Please send address changes to AAA Northway/AAA NOW!, AAA Northway, 433 State St. Suite 300, Schenectady, NY 12305. Change of Address: Allow six weeks advance notice. Send new address and mailing label from latest issue to AAA Northway/AAA NOW!, AAA Northway, 433 State St. Suite 300, Schenectady, NY 12305.
AAA does not endorse any product or service advertised in this publication other than AAA club services and products. The publisher of AAA Now! does not endorse or make any representations or warranties concerning any service or product advertised in this publication. The publisher is not liable to any advertiser or reader for any errors or omissions in advertising or editorial copy appearing in this publication, provided, however, that the publisher will print a correction after the publisher has been notified of an error or omission.
TM
AAA Travel – Always Here for You
James Phelps President & CEO
We’ve all seen the impact the COVID-19 pandemic has had on businesses both locally and nationally. From shutdowns to layoffs to businesses forced to shut their doors permanently. The economic effect has been felt far and wide.
One business sector that was impacted particularly hard is the travel industry. Cruise lines had to cease operations, foreign countries closed
client has different needs.
As members continue to inquire about travel plans, it
is important to note that, like many other industries, the travel industry and AAA’s travel vendors are dealing with reduced staffing levels and, oftentimes, our travel agents experience long wait times on hold to get answers to questions on behalf of our members. With this in mind, and out of respect for your time, we strongly encourage you to make an appointment to meet with one of our travel professionals. AAA Northway offers appointments in
their borders, states across the nation imposed travel restrictions and Americans were quarantining to keep their families healthy and safe. An entire sector of the economy came to a halt.
More than 94% of our travel agency customers gave us a 5 out of 5 satisfaction rating and we remain above that mark today.
person, over the phone and now virtually via the internet from the comfort of your home. Having an appointment will ensure our agent provides the best possible experience for you as you navigate the travel planning process. Of course, the option to walk into any of
our offices and request assistance remains. However, please understand unusually long wait times our travel agents are experiencing may occur.
As a full-service travel agency, AAA
Northway also felt the impact of this difficult
situation. During this time, as our branch
offices were closed, the Club was able to keep
its entire staff of dedicated, professional travel
agents working remotely to assist members with changing or canceling previously booked travel plans that were impacted by the pandemic. This was no small task given the logistics of now working from home and the sheer volume of changes and cancellations that took place. Our travel professionals were up to the task and handled all requests with the highest level of customer service and attention to every possible detail. More than 94% of our travel agency customers gave us a 5 out of 5 satisfaction rating and we remain above that mark today.
To make an appointment for your next travel experience, whether it’s a family vacation,
honeymoon, cruise or business trip, contact your local AAA Northway branch office at 877-222-8283 or visit AAA. com/Travel. We look forward to being of service to you and making your trip planning experience as enjoyable as possible. Stay well and safe travels!
IN THIS ISSUE
Page 2 ............ Life Change? Consider Adjusting Your Insurance Page 6 ............ Discounts & Rewards
Page 8 ............ What’s Happening
Page 10.......... ‘Miles-to-Empty’ Signal Might Be False Warning Pgs 12-13...... Northway Select Vacations
Page 15.......... AAA Adds Clean Enhancement to Diamond Program Page 21.......... The Cost of NOT Maintaining Your Vehicle
Page 22.......... Member’s Guide to Emergency Road Service
Earlier this year, as the pandemic seemed to be easing
it appeared that the travel business was primed for a triumphant comeback. Record numbers of road travelers hit the road for the Fourth of July holiday and air bookings were seeing a return to a more normal level. AAA Northway began to see an increase in travel requests from our members. Now, with the reemergence of the virus, the state of the travel industry remains in flux. That said, our travel professionals remain steadfast in their mission to provide exceptional customer service understanding that each and every travel
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FALL 2021
Now!