Page 4 - AAA Northway – AAA Now! – Winter 2017

pREsIdENT's mEssagE
AAA
Volume 1, No. 4
AAA NORTHWAY HEADQUARTERS OfficE
433 State St., Suite 300, Schenectady, NY 12305 Telephone (518) 370-5400 www.AAA.com
OfficERS
James Phelps – President & CEO Dick Jacobs – Regional President
Amsterdam Travel center
118 Sanford Farms Shopping Center
Route 30N, Amsterdam, NY 12010 Telephone: 518-684-0064
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m
Elmira Heights Travel center
99 W McCanns Boulevard, Elmira Heights, NY 14903 Telephone: 607-734-5246
Mon, Tue, Wed & Fri: 8:30 a.m.-5:00 p.m. Thurs: 8:30 a.m.- 6:00 p.m.
Halfmoon Travel center & Auto Repair
1647 Route 9, Halfmoon, NY 12065 Telephone: 518-831-1860
Mon-Fri: 8:30 a.m.-6:00 p.m., Sat: 9:00 a.m.-2:30 p.m Auto Repair: 518-831-1861
Mon-Fri: 7:30 a.m.-6:00 p.m., Sat: 7:30 a.m.-5:00 p.m.
Plattsburgh Travel center
20 Booth Drive, Plattsburgh, NY 12901 Telephone: 518-563-3925
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Queensbury Travel center
345 Bay Road, Queensbury, NY 12804 Telephone: 518-792-0068
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Saratoga Springs Travel center
26 West Avenue, Saratoga Springs, NY 12866 Telephone: 518-587-8529
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Schenectady Travel center
1626 Union Street, Schenectady, NY 12309 Telephone: 518-374-4696
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Vestal Travel center
3701 Vestal Parkway East, Vestal, NY 13850 Telephone: 607-722-7255
Mon & Thur: 9:00 a.m.-6:00 p.m.
Tue, Wed & Fri: 9:00 a.m.-5:00 p.m.
Danielle Taylor - Editor Dorothy crouch - Contributing Editor Angela ilich - Director of Production
AAA NOW! (USPS 002-505) (ISSN 2475-2495) is the official publication of the AAA Northway, 433 State St. Suite 300, Schenectady, NY 12305 as of the Winter 2017 (January/February) edition. It is published four times annually by AAA Northway. Periodicals mail postage paid at Schenectady, NY and other additional mailing offices. A subscription price of $1.50 annually is paid through membership dues.
Postmaster: Please send address changes to AAA Northway/AAA NOW!, AAA Northway, 433 State St. Suite 300, Schenectady, NY 12305. Change of Address: Allow six weeks advance notice. Send new address and mailing label from latest issue to AAA Northway/AAA NOW!, AAA Northway, 433 State St. Suite 300, Schenectady, NY 12305.
AAA does not endorse any product or service advertised in this publication other than AAA club services and products. The publisher of AAA Now! does not endorse or make any representations or warranties concerning any service or product advertised in this publication. The publisher is not liable to any advertiser or reader for any errors or omissions in advertising or editorial copy appearing in this publication, provided, however, that the publisher will print a correction after the publisher has been notified of an error or omission.
TM
SurVEY SAYS...!
Your Feedback Helps Improve the Service We Provide
James Phelps President & CEO
Many of you have, at one time or another, received a survey in the mail from AAA about the service you received. It may have been
for a vacation you booked through our travel agency, a TripTik routing we made for you or a roadside assistance request. The results of these in-depth surveys, conducted by an independent third party, help
and looking for ways to improve. To gain additional insight into the service we provide, the Club has begun emailing surveys to members requesting candid feedback from a recent interaction with us. The email will arrive within 24
to 48 hours after you receive service, consists of just a few questions, and will take seconds to complete. This email survey will also allow you to tell us in detail how we might be better the next time you call on us. In essence, if you owned AAA, tell me what you would have done differently to improve your experience. Your candid feedback is welcomed and appreciated. As a membership organization, every decision the Board of Directors, my staff and I make
is done with the best interest of you, the member, in mind. We believe in delivering exemplary service to members so much, customer satisfaction survey scores are a meaningful part of every employee's annual performance review .
To put it simply, whenever a member calls upon the Club for assistance, my team and I strive to ensure every member is always Totally Satisfied. If that goal is not met, your candid feedback on what we could have done differently to make you Totally Satisfied is the feedback I appreciate. Even if you were Totally Satisfied but we still could to better, your write- in feedback is always helpful. Accordingly, taking 30-45 seconds to click on and complete the survey is very much appreciated. Thank you.
in this issue
us determine what type of service we are providing to you, our valued member. In other words, are we doing our job, which is providing the member experience you expect from AAA and ensuring you were Totally Satisfied with your interaction with us.
I can assure you the feedback you provide is taken very seriously. Our staff spends hours analyzing the results
sTaTEmENT OF OWNERsHIp
Statement of Ownership, Management and Circulation of AAA NOW!. Publication No.002-409.
Filing Date 09/28/17. Issue Frequency: Quarterly. Number of Issues Published Annually: 4. Annual Subscription Price: $1.50 per copy. Owner: AAA Northway, 433 State Street, suite 300, Schenectady, NY 12305. Mailing Address: Same. Editor: Eric Stigberg, AAA Northway, 433 State Street, suite 300, Schenectady, NY 12305. Managing Editor: Dorothy Crouch, Traveling Times, Inc. 28338 Constellation Rd. Unit 990, Valencia, CA. 91355. Known Bondholders, mortgages, and Other Security Holders Owning of Holding 1% or More of Total Amount of Bonds, Mortgages, or Other Securities: None. Publication Name: AAA NOW!. Issue Dates for Circulation Data Below: Fall 2017.
A. B.
C. D.
E. F. G. H. I.
Total no of copies (net press run) Paid circulation
1. Paid/requested outside mail subscriptions stated on form 3541
2. Paid in county subscription
3. Sales through dealers and carriers, street vendors, counter sale, and other USPS paid distribution centers
4. Requested copies mailed through other USPS classes
Total paid and/or requested circulation:
Free distribution by mail (samples, complementary, and other free)
1. Outside county as stated on form 3541 2. In-county as stated on form 3541
3. Other classes mailed through USPS
4. Free distribution outside the mail (carriers or other means)
Total free distribution Total distribution Copies not distributed Total
Percent paid
Average no. copies each issue during preceding 12 months
95,703
91,506 2165
0
0 93,671
0 0 0
2032 2032 95,703 0 95,703 97.8%
No. copies of single issue published nearest to filing date
97,154
90624 5830
0
0 96545
0 0 0
700 700 97,154 0 97,154 99.2%
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What’s Happening
Insuring Against Holiday Mishaps
President’s Message
Tidings of Savings and Joy
Joel’s Car Care Corner
Adding Safety Technology to Large Trucks
Gift Memberships
Northway Select Vacations
Danube River Cruising with AmaWaterways
A Royal Experience Featuring Downton Abbey Magnificently Scenic Northern Italy
Finding Bliss on Florida's Gulf Coast
Discounts & Rewards®
4
WINTER 2017
Now!