Page 17 - AAA Now! – AAA Schuylkill County – Spring 2020

AUTOMOTIVE SERVICES
AAA
HOW TO MAKE A BETTER
AUTO REPAIR DECISION
By Bruce Phillips, AAA Approved Auto Repair Manager
TM
APPROVED
AUTO REPAIR
DIRECTORY
AAA’s Approved Auto Repair program means quality repair services and important consumer protection for AAA members.
SCHUYLKILL COUNTY
ORWIGSBURG
Orwigsburg Service Center
(570) 366-4600
712 W Market St. Services: 1-10, E, S, O, DR
POTTSVILLE
Wehr’s Auto Service, Inc.
(570) 622-5718
536 S Centre St. Services: 1-9, S, O, DR
SCHUYLKILL HAVEN
Kwik Klean & Lube
(570) 739-2420 756 Rte. 183 Services: 1-10, O, DR
Moyer’s Car Care Center, Inc
(570) 739-4477
102 South Rte. 183 Services: 1-9, E, S, O, DR
Tamaqua
Right Turn Automotive Inc. (570) 668-0900
218 Lincoln Drive Services: 1-9, S, O, DR
VALLEY VIEW
Klinger & Stehr, Inc
(570) 682-3104
103 Broad St.
Services: 1-6, 8, 9, E, S, O, DR
Scope of Services:
1 Engine Performance
2 Minor Engine Repair
3 Brake Service
4 Electrical Systems
5 Tire, Steering, Suspension
6 Heating, Air Conditioning
7 Major Engine Repair
8 Automatic Transmission
9 Manual Transmission
10 Diesel Engine
11 Auto Body Repair
12 Auto Body Painting
13 Auto Detailing
14 Hybrid Service
E Emissions Testing
S Safety Inspections
O Oil recycling Drop-off
DR Discounts & Rewards
For more information on Approved Auto Repair in Schuylkill County call 1-888-627-9227 or
log on to AAA.com.
RED indicates Approved Auto Body facility
AAA Approved Auto Repair facilities are not the only repair facilities capable of providing quality repairs.
In my many years as a service advisor and manager I’ve been asked by many women friends how to pick a good automotive repair center to do their service work. Many men used to perform their own work, but because of life- style constraints, less “do-it-yourself” knowledge, and the complexity of today’s vehicles many men are also asking the same question. With women taking over more of the traditionally male dominated responsibility of maintenance and repair, it is even more important to know how to find a mechanic you can trust.
What should you look for in a good repair facility? The first thing I look for when visiting a shop is if it's clean, neat and well-maintained. The physical facility should reflect an environment where a customer in business dress would not be afraid to walk into without fear of getting dirty. Next, are they sending their technicians to training and making sure they are maintaining their training certifications? Do they post the training certifications their technicians have received from programs such as ASE, a national technician certification program?
Is the person who is at the service write-up desk friendly and do they greet you with a smile, are they knowledgeable, and do they ask questions about your driving habits and issues with your vehicle so that they can fully
Thank you $10
for choosing AAA
To show our appreciation, you can redeem this coupon and receive $10 off a AAA Battery. That’s right! AAA now offers a Battery Service Program which features the following benefits:
• Free, expert battery testing
• Quick battery installation, at your request
• A high-quality AAA battery at a members-only discount • An unmatched 72-month limited warranty
(including 36 months free nationwide replacement against manufacturer's defects)
• Free recycling of your old battery
Valid only for AAA Schuylkill County members. Offer expires 4/30/2020. To redeem this coupon, please call (570) 628-0740.
understand what repair and maintenance needs you may have? Are they dressed in a professional manner and do they talk to you in the same professional, caring manner?
With women making 65 to 80 percent of automotive repair decisions today, repair facilities need to remember that their waiting areas need to be more professional looking and child friendly. Is their service counter neat and clean with no grease or old parts sitting on it?
Is the bathroom clean and tidy? Do they have
a hook hanging on the bathroom door so that pocketbooks and coats can be hung on it rather than set on the floor? Is there a children’s play area and assorted toys and books to keep children occupied while mom or dad waits for the family vehicle to be serviced?
When talking to you about your vehicle’s repair and maintenance needs after looking over the vehicle, do they break the estimate down to parts and labor and explain in lay person’s terms what each item is that is being recommended? Are the benefits of preventative maintenance
explained to you and why each needs to be done at certain mileage intervals?
Here are some tips to protect yourself when getting your vehicle serviced:
• Demand to see the broken or failing part.
• Get the entire estimate including diagnosis in writing before approving the work. If you are
not present, have it faxed or e-mailed to you
for approval.
• Drive the vehicle with the mechanic or service
advisor BEFORE paying, to be sure the problem is
resolved to your satisfaction.
• Get the warranty for parts and labor on the work
performed in writing on your dated receipt. • Pay by credit card, so if there is an issue you
can put a stop on the payment until the issue is resolved.
The best way to be safe is to take your vehicle to a AAA Approved Auto Repair facility that is inspected and certified annually by AAA, offers
a 24-month/24,000-mile warranty on parts and labor, a written estimate that cannot be exceeded by 10 percent without prior authorization by the member, arbitration if an issue does occur, and a free vehicle maintenance inspection with paying work. For more information on AAA’s Approved Auto Repair program go to AAA.com/ automotive/autorepair, call (484) 546-0715 or e-mail bwolfinger@aaanc.com.
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