Page 16 - AAA Northampton County – AAA Now! – Fall 2016

AAA
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MEMBER SERVICES
MEET AAA NORTHAMPTON COUNTY’S LIGHT DUTY SERVICE TECHNICIANS
Customer Service “Beyond the Doors”
By Vicki Bechtel, VP Operations
AAA Northampton County prides itself on providing exceptional customer service to our members, which by the way extends beyond the doors of our headquarters located at 3914 Hecktown Road.
If you’ve ever found yourself in the unfortunate situation of a vehicle breakdown, you most likely experienced the exceptional customer service “beyond the doors.” AAA Northampton County employs a team of four light duty service technicians who have been specifically trained
to address the following vehicle breakdowns. If your vehicle will not start due to a battery
related issue, our light duty service technicians are equipped to perform a diagnostic test, complimentary to AAA members, to determine the health of your battery. If your battery is in need of a replacement, our skilled technicians
can install a AAA branded battery at the point of breakdown to get you on the go.
Flat tire, no problem, our light duty service technicians are equipped with tools to remove the tire safely, install your working spare tire, inject fix-a-flat, or plug your tire to get you on the go.
As with any tire replacement, it is recommended that AAA members go to an Approved Auto Repair facility to have the replaced tire re-torqued and the repaired tire inspected for safety, if the member plans to drive on the spare or repaired tire for a long distance.
And, for those of us who have ever locked our keys in the car, our light duty service technicians have been trained to unlock your vehicle safely. Oh, and if you ever run out of fuel, our technicians will deliver enough fuel to get you to the nearest gas station.
When requesting Emergency Road Service, please have the following information available for the AAA Northampton County call taker in order to speed the process.
• AAA membership card
• Valid driver’s license
• Year, make/model, color of vehicle • Problem with vehicle
• Location of vehicle
(address, nearest cross street, city)
• Telephone number you’re calling from
For access to AAA 24 hours a day, visit AAA.com or download the AAA app.
AAA Northampton County is committed to the privacy and security of your sensitive personal identifiable information (PII). We want to assure that safeguarding your PII is important to us. This policy will describe what information we collect and how we use it. By using this website or visiting our offices to use, buy or apply for services or join as a member you consent to our privacy policy.
INFORMATION WE COLLECT.
We gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your visit for trends and statistics, but you will remain anonymous unless you choose to tell us who you are. Once you choose
to give us your personal identifiable information, we keep your PII about you private and only use your PII to conduct business on your behalf, provide superior service, and communicate offers on products and services that we believe will be of interest or benefit to you. Information you provide to us such as, but not limited to your name, address, telephone number and email address will be used to provide to you the information or services you have requested. We collect information about your transactions with us or with others, such as purchases related to the use of your membership card. Some information is accessible by you for your review and modification on our website. Changing any personal information requires that you log in with a unique user name and password created by you.
THIRD PARTIES.
Information about our members is an important part of our business and we use
it responsibly. We do not share, sell or rent your PII data with other companies for their promotional purposes. We do employ or partner with third party companies that perform marketing services on our behalf or financial institutions with which we have joint marketing agreements. Examples include, but not limited to credit card payment processing, marketing assistance, and promotional mail. We disclose information to comply with law or to protect the rights, property or safety of
AAA Northampton County employees, members or others.
INFORMATION PROTECTION.
We protect your PII by restricting access to only those employees who need to know. We maintain physical, electronic and procedural safeguards to guard your PII from accidental, deliberate or criminal disclosure.
INFORMATION USE.
AAA Northampton County uses your PII data to conduct normal business transactions and as outlined in other sections of this policy.
AAA Northampton County conforms and abides by the National Institute of Standards and Technology Special Publication 800-122 and the Payment Card Industry PCI DSS where they apply to our business. Business transactions over the internet are protected with Secure Socket Layer (SSL). Transmissions of data to third parties are secured by Secure File Transfer Protocol (SFTP).
E-MAIL ADDRESSES.
If you provide your e-mail address, we e-mail our members about special marketing offers for products and services that may be of interest to you. You have the option to “opt-out” of these communications. These e-mails may include travel discounts and special offers. With each special marketing offer e-mail message we send, we will provide you with the opportunity for you to“opt-out”if you do not wish to receive special marketing offer e-mail messages from us in the future. However, we reserve the right to service your account and communicate with you through e-mail about your account. To unsubscribe from an email, please follow the instructions in the email you receive or send an email to webmaster@aaanc.com
LINKS TO OTHER SITES.
This website contains links to other sites that are not owned or controlled by AAA Northampton County. Please be aware that we, AAA Northampton County, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our website to read the privacy statements and practices
of each and every website that collects PII. This privacy statement applies only to information collected by this website.
MARKETING COOKIES.
We use some marketing cookies provided by third parties to collect and analyze various information about the visitors to the AAA Northampton County website and users of our services. You have the choice of accepting or declining the use
of cookies through your web browser. We use Marketing Cookies to facilitate site navigation, internet session, and to maintain security. For example, we use cookies to remember your personal settings, pre-fill forms for you, and to monitor your use of our web site to improve our services. We do not use cookies for any other purpose. If you choose not to enable cookies on your browser, you may not be able
to use some of the services offered on our web site.
COMMITMENT TO CHILDREN'S PRIVAC Y.
To protect children's personal information and to meet the standards of the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under the age of 18. The website and our services are a general audience for users 18 and older and is not geared toward children. If you are under the age of 18, you should not use this service or website and should not submit any personal information to us.
MODIFICATION OF TERMS.
We may amend our Privacy Policy at any time at our sole discretion. You should review the Privacy Policy on our website from time to time to become aware of any changes to this policy. In the event AAA Northampton County goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email, if you have provided your email address, of any such change in ownership or control of your personal information
LIMITATIONS ON LIABILIT Y.
IN NO EVENT WILL AAA Northampton County OR ITS PARENT, AFFILIATES, LICENSEES
OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF AAA Northampton County OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Effective date: December 1, 2015
AAA Northampton County
3514 Hecktown Road, Easton PA, 18045 (610) 258-2371
AAA NORTHAMPTON COUNTY PRIVACY POLICY
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3914 Hecktown Rd., Easton, PA • (610) 258-2371 • www.aaanc.com
FALL 2016
Now!