Page 20 - AAA Northway – AAA Now! – Fall 2017

Member’s guide to
Emergency Road Service
AAA EMERGENCY ROAD SERVICE
AAA Emergency Road Service is just that—an emergency
service, which must not be mistaken for maintenance, re- pair or convenience service. Members are responsible for the cost of parts and labor. The service person will make only one round trip per disablement. Additional trips for the same disablement are at the member’s expense.
In fairness to all AAA members, the Club cannot be ex- pected to render repeated service on a vehicle in need of repairs. AAA facilities are not obligated to perform repair work after regular business hours.
HOW TO CALL FOR ERS
When in need of Emergency Road Service, members should call 1-800-AAA-HELP to receive dispatch assistance 24 hours a day from AAA employees. When calling for service, you will be asked the following:
• The town or city you are in
• Your membership number
• Exact location of the vehicle with cross streets
• Phone number
• The year, make, model, color and license plate number
of vehicle
• Type of disablement
• Tow destination if applicable
Information given in this sequence will enable AAA to dis- patch a vehicle to your aid without delay. It is expected that a member be with the disabled vehicle at the time of service and present their driver’s license (or other photo ID) and val- id membership card when the AAA service provider arrives.
Members can also request Emergency Road Service by visiting AAA.com/Help.
If your emergency problem is resolved before the service- man reaches you, notify AAA immediately. This will avoid your account being charged with a road service call.
ADDITIONAL
IMPORTANT PROVISIONS
Every effort has been made to design an Emergency Road Service program, which is able to meet the emergency de- mands of AAA members. However, the Club cannot guar- antee that service will always be available in all areas and under all circumstances. Service within any particular time limit cannot be guaranteed, especially during periods of ex- treme weather conditions, when delays can be expected.
Because guidelines covering the Emergency Road Service program are subject to change, Club members are asked to familiarize themselves with updated guidelines which are published on AAA.com.
New members and members renewing 11 or more days after their expiration date will incur additional fees such as enrollment costs and a non-refundable same day Emergen- cy Road Service charge. Upon joining AAA or adding AAA Plus coverage upon renewal, there will be a 3-day wait pe- riod for AAA Plus emergency road service benefits. Classic emergency road service benefits will be rendered and addi- tional costs will be payable to the service provider. Upgrad- ed coverage (AAA Plus, AAA Plus RV, AAA Premier) can be added or removed from your membership only at the time of renewal.
EMERGENCY CHECK ACCEPTANCE
AAA/CAA Clubs will guarantee acceptance of its mem- bers’ personal checks up to $250 to pay for emergency services or repairs at any independent contract facili- ty. The member must present a valid membership card and other appropriate identification at the time of pay- ment. The member is responsible for insuring that the funds are available to cover the amount of the payment.
ELIGIBLE VEHICLES
AAA shall provide service to four-wheeled motor driven vehicles of the passenger, pleasure or recreational type re- gardless of license plate designation, if those services can be safely delivered.
In addition, dual-wheeled campers/motor homes, light duty single axle trailers, motorcycles and fifth wheel trail- ers (excluding livestock trailers) will be provided all services such as towing, extrication and tire service for AAA Plus RV Members. Dual-wheel unloaded pickup trucks are provided all services except inboard rear tire service.
Rented passenger vehicles are eligible for service. Four wheeled commercial vehicles are also eligible for services with the exclusion of taxicabs and limousines. Some ser- vices, such as extricating services and towing, cannot be safely provided to large or heavily loaded vehicles, however, other services will be provided such as battery, gasoline and lockout services. Vehicles which are not insured, do not bear valid state license plates or vehicles to be junked are not eligible for service.
AAA members whose bicycle becomes disabled within the AAA Northway territory and is located on a serviceable road are also eligible for towing service.
BATTERY SERVICE
An attempt will be made to start the vehicle with a battery boost or other available means. Our mobile team of battery service technicians are highly trained and ready to test and replace your battery on the spot if needed (available in most areas). Recharging the battery is at the member’s expense. Service providers are not required to attempt to start a car by pushing it. If the car cannot be started, tow service will be provided at coverage within the level of your membership.
In most areas, when a AAA member calls for assistance or submits a request online and the problem is believed to be battery related, a mobile battery replacement vehicle will be dispatched. A trained specialist will test the battery and the vehicle charging system at no cost to the member. If the battery needs to be replaced, the member can request to purchase one and the specialist will install one on the spot. Battery service replacement vehicles carry batteries that will properly fit approximately 90% of all cars, SUVs & light trucks on the road.
TIRE SERVICE
Includes one service trip to replace a tire with an inflated spare tire. (Does not include removing tires from rims, re- pairing or shifting tires, mounting or removing chains or installing snow tires.) Each member is expected to have an inflated spare tire. Tire repairs and additional trips are at the member’s expense. Inboard rear tires on dual-wheeled vehicles are not eligible for tire service.
Towing service shall be provided in the event a spare is not available.
TOWING SERVICE
A vehicle, which cannot be driven safely under its own pow-
er may be towed on the basis of one tow per emergency disablement. Members may have their vehicle towed at the Club’s expense from the point of breakdown back to the AAA station responding to the call. If a member de- sires to be towed to another location, the member is en- titled to three (3) free miles of towing. On the start of the fourth (4th) mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the responding service station at the time service is rendered. AAA stations may require damage inspection and waiver liability if a vehicle is dropped at a closed place of repair or at any location where the member or a representative is not available to accept custody of the vehicle.
If your vehicle must be towed to a repair facility, you should call them in advance to be sure they will accept your vehicle. Due to the demand for automobile repairs, many service outlets will not accept towed vehicles without an appointment.
During severe and extended storms or cold weather pe- riods, AAA reserves the right to temporarily suspend towing service to members whose vehicles are in a place of safe- ty, such as parking lots or the member’s own driveway or garage in order to give priority to members who may be stranded out-of-doors or in an emergency situation. AAA Plus and Plus RV benefits include up to one hundred (100) miles of free towing from the point of disablement to a des- tination of the member’s choice. On the start of the 101st mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the responding service station at the time service is rendered. AAA Plus RV benefits allow for your motorcycle, motor home, 2 or 4 wheeled trailers (excluding livestock trailers) and pick-ups with campers to be covered as well.
Bicycle towing mileage is the same as vehicle towing mile- age – 3 free miles for Classic, 100 free miles for Plus/Plus RV and one free 200 mile tow for Premier.
PARKWAYS/TURNPIKES/THRUWAY
SERVICE
In areas where AAA contractor access is legally restricted such as parkways, turnpikes, or thruway, the member is re- quired to pay for service and submit the paid original receipt in his or her name for reimbursement consideration. Reim- bursement will be based on the cost of towing the vehicle to the nearest exit or responding garage, at the member’s discretion.
FUEL SERVICE
An emergency supply of fuel will be delivered to a member’s disabled vehicle enabling the member to reach the nearest service station; or towed to a facility where fuel is available in accordance with the Club’s towing provisions. Classic Members will be charged for the fuel at current pump pric- es. AAA Plus and Plus RV benefits include at no additional cost a delivery of a sufficient amount of fuel to enable the member to reach the nearest service station.
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Fall 2017