Page 4 - AAA Northway – AAA Now! – Fall 2018

PRESIDENT'S MESSAGE
As We Approach Winter, Let's Reflect on the Stellar Job of our Call Center
AAA
Volume 2, No. 4
AAA NORTHWAY HEADQUARTERS OFFICE
433 State St., Suite 300, Schenectady, NY 12305 Telephone (518) 370-5400 www.AAA.com
OFFICERS
James Phelps – President & CEO Dick Jacobs – Regional President Andy Iannotti – Vice-President & CFO
Amsterdam Travel Center
Southside Square
1451 State Highway 5S, Amsterdam, NY 12010 Telephone: 518-684-0064
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m
Halfmoon Travel Center & Auto Repair
1647 Route 9, Halfmoon, NY 12065 Telephone: 518-831-1860
Mon-Fri: 8:30 a.m.-6:00 p.m., Sat: 9:00 a.m.-2:30 p.m Auto Repair: 518-831-1861
Mon-Fri: 7:30 a.m.-6:00 p.m., Sat: 7:30 a.m.-5:00 p.m.
Plattsburgh Travel Center
20 Booth Drive, Plattsburgh, NY 12901 Telephone: 518-563-3925
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Queensbury Travel Center
345 Bay Road, Queensbury, NY 12804 Telephone: 518-792-0068
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Saratoga Springs Travel Center
26 West Avenue, Saratoga Springs, NY 12866 Telephone: 518-587-8529
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Schenectady Travel Center
1626 Union Street, Schenectady, NY 12309 Telephone: 518-374-4696
Mon-Fri: 9:00 a.m.-5:00 p.m., Sat: 9:00 a.m.-2:30 p.m.
Vestal Travel Center
3701 Vestal Parkway East, Vestal, NY 13850 Telephone: 607-722-7255
Mon & Thur: 9:00 a.m.-6:00 p.m.
Tue, Wed & Fri: 9:00 a.m.-5:00 p.m.
Danielle Taylor - Editor
John T. Garcia - Contributing Editor Angela Ilich - Director of Production
AAA NOW! (USPS 002-409) (ISSN 2475-2495) is the official publication of the AAA Northway, 3701 Vestal Pkwy. E. Suite 9, Vestal, NY. 13850, as of the Winter 2017 (January/February) edition. It is published four times annually by AAA Northway. Periodicals mail postage paid at Vestal, NY and other additional mailing offices. A subscription price of $1.50 annually is paid through membership dues.
Postmaster: Please send address changes to AAA Northway/AAA NOW!, PO Box 1376, Binghamton, NY. 13902. Change of Address: Allow six weeks advance notice. Send new address and mailing label from latest issue to AAA Northway/AAA NOW!, PO Box 1376, Binghamton, NY. 13902.
AAA does not endorse any product or service advertised in this publication other than AAA club services and products. The publisher of AAA Now! does not endorse or make any representations or warranties concerning any service or product advertised in this publication. The published is not liable to any advertiser or reader for any errors or omissions in advertising or editorial copy appearing in this publication, provided, however, that the publisher will print a correction after the publisher has been notified of an error or omission.
TM
James Phelps President & CEO
As another summer winds down and the temperatures begin to cool, it reminds us that the cold and snow of winter are just around the corner. With that in mind, I wanted to take a moment to reflect on this past winter. It wasn’t all that long ago when we had one of the coldest seasons that many of us can ever recall.
As a result, AAA Northway’s Emergency
For the entire months of January & February, the Club handled just shy of 24,000 calls. Indeed, a challenging time for all Club staff involved but one which was met head
on with providing exceptional member service as the ultimate goal.
While most AAA clubs in the northeast saw their customer satisfaction scores drop during this extremely busy period, I am proud to state that our scores increased. Ninety-three percent of those who responded to our survey following
a road service request this past winter rated their overall experience as “totally satisfied” (a 5 on a scale of 1 to 5).
As we make our way into fall and ultimately winter, remember that we at AAA Northway are always here when you need us most. When you call for emergency road service, whether it’s 90 degrees or 20 below zero we’ll act quickly to get you the help you need. Thank you for being a member of AAA and placing your trust in us. We look forward to providing exceptional service to you now and in the years to come.
Road Service call center was handling member requests for assistance at record numbers. Through it all, our staff of call takers, dispatchers, Club fleet drivers and contractor network never wavered in our commitment to provide exceptional service to you, our valued members.
Allow me to share with you some of the numbers. On
a typical day, our call center will receive and dispatch roughly 260 emergency road service requests. On one day in January, in the midst of a prolonged cold snap, the Club dispatched a total of 2,000 requests. In one day, we handled more requests than we would in a typical week.
Here is what your fellow members are saying about AAA’s Roadside Assistance Service
The Emergency Road Service was wonderful. The driver was there quickly and was extremely professional and polite. He also provided tips for follow up.
— Nancy D., Clifton Park
I was completely satisfied the service AAA provided. The AAA rep was polite, professional, thorough and efficient. I would highly recommend AAA.
— James O., Saratoga Springs
I’m all the way with AAA and you should be too!
— Kenneth W., Schenectady
The service was outstanding!
— Matthew C., Corinth
IN THIS ISSUE
Page 2 .................. What’s Happening
Page 3 .................. The New Northway AAA Insurance
Page 4 .................. President’s Message
Page 7 .................. Membership is a Big Deal
Page 8 .................. Chris’ Car Care Corner
Page 11................... Lake Placid’s iconic Mirror Lake Inn Resort and Spa Pages 12 – 13.... Northway Select Vacations
Page 15 ................. Iceland: Scandinavian Land of Fire and Ice
Page 16 ................. Embrace Nature and Adventure in Wyoming Page 17................ Portugal – A Land of Historic Significance Pages 20-21....... Member’s Guide to Emergency Road Service Page 22 ............... Discounts & Rewards®
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FALL 2018
Now!