Page 3 - AAA Now! – AAA Akron Auto Club – Winter 2020

AAA
PRESIDENT'S MESSAGE
Kevin Thomas, President
by calling 1-800-AAA-HELP (1-800-222-4357), your roadside technician will ask to see your ID upon arrival as a safeguard to protecting you and your membership.
• Member must present a valid AAA membership card and photo ID
• Service is provided when the member is present/ unattended tows are limited
• Service is not available when the vehicle becomes disabled while in the possession of a nonmember
AAA membership covers YOU, and you may use it on any properly plated, private passenger vehicle you are driving or traveling in.
Thank you for being a member!
DOWNTOWN AKRON – 330-762-0631
100 Rosa Parks Dr., Akron, OH 44311
FAIRLAWN TOWN CENTRE – 330-867-0694
2709 W. Market St., Fairlawn, OH 44333
HUDSON PLAZA – 330-650-6727
178 W. Streetsboro Rd., Hudson, OH 44236
OFFICE HOURS
Monday–Friday: 9 a.m.–5 p.m., Saturday: 9 a.m.– Noon Sundays and Holidays: Closed
EMERGENCY ROAD SERVICE 24 HOURS
1-800-222-4357 (1-800-AAA-HELP)
Website: AAA.com | Email: info@akron.aaa.com
AAA Mobile App: Available for free download on iTunes App Store or Google Play
OFFICERS
Chairman of the Board......... Robert W. Malone Vice Chair......... Ann Manby
Treasurer......... James P. Nilsen President & CEO......... Kevin Thomas
Secretary/Assistant Treasurer......... Gail A. Lee Immediate Past Chair......... Sylvia D. Trundle
DIRECTORS
Gregory R. Bean Robert W. Malone James P. Nilsen Nancy Gotfredson Theo H. Woods
Lashawrida Fellows Ann Manby
E.R. Preston III Sylvia D. Trundle
Randolph Baxter
Joseph M. Clapp William H. Considine Patricia L. Graves Patricia A. Kemph Roger T. Read F. William Steere
Maliek D. Carthorn Mark T. Clark
Richard C. Fedorovich Edward G. Kemp Joseph M. Leyden
P. David Shanafelt
DIRECTORS EMERITUS
AAA NOW!, Volume 24, Issue 1 AAA Akron Editor: Kevin Thomas
Managing Editor: John T. Garcia
AAA Now! (USPS 663-790) (ISSN 1553-6394) is the official publication of AAA Akron Auto Club, 100 Rosa Parks Dr., Akron, OH 44311.
It is published quarterly by AAA Akron. Periodicals Mail postage paid at Akron, OH, and additional mailing offices. Subscriptions: members: $1.50 annually included in principal membership dues.
For Information: Members call 330-762-0631
Postmaster: Send address changes to: AAA NOW! / AAA Akron Auto Club, 100 Rosa Parks Dr., Akron, OH 44311.
Change of Address: Allow six weeks advance notice. Send new address and mailing label from latest issue to: AAA NOW! / AAA Akron Auto Club,
100 Rosa Parks Dr., Akron, OH 44311.
AAA does not endorse any product or service advertised in this publication other than AAA club services and products. The publisher of AAA Now! does not endorse or make any representations or warranties concerning any service or product advertised in this publication. The publisher is not liable to any advertiser or reader for any errors or omissions in advertising or editorial copy appearing in this publication, provided, however, that the publisher will print a correction in the next issue of AAA Now! published after the publisher has been notified of an error or omission.
WINTER 2020 CALL, CLICK OR VISIT YOUR LOCAL AAA OFFICE 3
For Your Protection AAA Requires ID Checks at the Roadside
With roadside assistance continually ranked as the leading benefit of a AAA membership, we want to ensure you are receiving the timely, quality service
you and other members expect. That’s why a roadside technician will ask to see your photo identification upon arrival to verify you are the covered member. This step helps prevent someone else from taking advantage of your paid membership.
When nonmembers “borrow” or misuse road service benefits, members might lose access to valuable roadside assistance services, response times can be delayed while our network is distracted with requests from nonmembers, and the costs of serving these requests can lead to higher membership dues.
When membership benefits are misused, paying members might be inconvenienced with longer wait times. Delivering a high-quality member experience is of the utmost importance. The requirement of checking photo IDs at the roadside helps protect the member and the value of their AAA membership.
AAA membership benefits are exclusive to the cardholders and do not extend to family or friends, regardless of who owns the vehicle. Therefore, you might want to consider adding your spouse or children (age and other restrictions apply) to your membership as an associate member.
So remember, the next time you request roadside assistance, whether through the AAA mobile app or
Members in Motion
In October, AAA Akron hosted vehicle safety inspections at its downtown location. Members stopped by to get a free car and battery inspection.
Pictured is William Barclay, a loyal 18-year member.
Snap a selfie or group photo of you and your membership card(s) and send them to webmaster@akron.aaa.com for a chance to appear as future Members in Motion.
Now!