Page 4 - AAA Now! – AAA Akron Auto Club – Winter 2020

MEMBERSHIP MATTERS
AAA
EMERGENCY ROAD SERVICE
A GUIDE TO YOUR AAA EMERGENCY ROAD SERVICE BENEFITS
1-800-AAA-HELP • (1-800-222-4357)
KEEP THIS GUIDE IN YOUR CAR
ERS REGULATIONS
The fundamental purpose of AAA Emergency Road Service is to assist any member whose eligible vehicle experiences trouble of a mechanical nature that prevents the vehicle from safely proceeding under its own power.
It is an emergency service only — not a substitute for proper maintenance and repairs. There are specific provisions about this service. Please read this guide carefully.
Your request for service will be given to the closest available AAA contract garage. Services may be provided by independent businesses (not employees or agents of the club) under contract with the AAA Akron Auto Club to provide Emergency Road Service as described here. While the club is not responsible for the acts or omissions of these independent contractors, the club will assist members in resolving reports that may arise concerning possible damage.
These regulations are subject to change without notice.
SERVICES INCLUDED WITH YOUR AAA MEMBERSHIP
1. Mechanical First Aid: The driver will attempt minor adjustments to start the stalled vehicle. If it cannot be started, towing, as defined in item 3, will be provided.
2. Battery Boost: When it is safe to do so, an attempt will be made to start the vehicle with a booster battery or other available means. If it cannot be started, towing (as defined in item 3) will be provided.
3. Towing Service: When necessary, towing will be provided at no additional charge for service from the point of breakdown to the AAA garage answering the call. If you request towing to any other location, the club will provide service for the first three miles of towing from the point of breakdown. Beyond three miles, there is a charge for each mile or part thereof. The member shall pay these charges to the driver when the service is provided. Service includes one truck, one driver and one round trip per emergency. Any subsequent service in connection with the same emergency will be at the member’s expense. AAA Plus extends this benefit by providing up to 100 miles of towing in any direction from the point of breakdown.
4. Battery Replacement Service: In selected areas, when a AAA member calls for assistance or submits a request online and the problem is believed to be battery-related, a Battery Replacement Service equipped vehicle may be dispatched. A trained specialist will accurately test the battery and the vehicle charging system. A report showing the remaining life of the bat- tery will be supplied at the member’s request. If the battery needs to be replaced, the member can purchase one, and the specialist will install one on the spot. Battery Replacement Service vehicles carry batteries that will properly fit 90 percent of all cars, SUVs and light trucks on the road.
5. Tire Service: Your inflated spare tire will be installed on the vehicle. If needed, an air tank or towing service will be provided.
6. Fuel Delivery Service: When your vehicle is out of fuel, an emergency supply, when available, will be delivered. Member pays for the fuel. Specific brands cannot be provided. AAA Plus extends this benefit by providing two gallons of fuel at no additional charge to the member.
7. Extrication and Winching Service: When a vehicle is stuck, it will be extricated/winched when it can be safely reached from a normally traveled road or established thoroughfare with standard equipment. If special equipment, more than one truck or more than one person is required, services may be at the member’s expense. AAA Plus extends this benefit by providing two drivers, two trucks and up to one hour of service at the scene.
8. Unlocking Service: The driver will attempt to unlock the vehicle. If the
keys are lost, broken, locked in the trunk, or irretrievable, AAA will attempt
to secure locksmith assistance, and provide towing, if needed, and reimbursement up to $50 for commercial locksmith service, if necessary. AAA Plus extends this benefit by providing up to $100 of parts and labor coverage.
9. Emergency Check Acceptance: A member’s personal check will be accepted at participating AAA contract garages for up to $250 for certain emergency repairs and road service charges. Check with the club for details.
SITUATIONS NOT COVERED BY YOUR AAA MEMBERSHIP
1. Service for Unattended Vehicles: Because of certain ordinances and insurance requirements, members are expected to be with the vehicle.
2. Service at a Repair Facility: AAA Emergency Road Service will not be provided at repair facilities where the vehicle can be put into a safe, drivable condition; nor will service trucks be sent when the vehicle is both safe and drivable, regardless of the location.
3. Tire Repairs: Plugging, patching, mounting, dismounting or rotating tires are repairs/services not covered by your AAA membership. See item 5 under Services Included.
4. Cost of Repairs: Replacement of any parts and labor charges, including but not limited to battery recharging or replacement, or installation of tire chains, snow tires, fan belts and hoses, are not provided by your AAA membership.
5. Service off Streets and Highways: AAA Emergency Road Service will not be provided at areas such as open fields, vacant lots, construction sites or any location where it is not possible to service, tow or extricate a member’s vehicle with automotive servicing equipment.
6. Snow Shoveling or Removal: Snow removal service is not included in your AAA membership. Also, service trucks will not enter any street, driveway or parking lot unless it is reasonably clear of snow. This is to prevent service vehicles from becoming stuck.
7. AAA Service Is Not Provided to: Taxis, ambulances or two- and three- wheel vehicles. Towing of light-duty trailers, excluding fifth-wheel trailers, will be provided at the time of disablement at the member’s expense.
8. Service for Unlicensed Vehicles: Vehicles must display current and valid license plates and stickers.
9. Appointments: Appointments are not taken for service at a later time. 10. Junk Yards: Service is not provided to tow members’ vehicles to or
from junk yards.
11. Impounded Vehicles: Service will not be provided to vehicles towed
or impounded at the direction of the police for violation of any law or ordinance. Storage charges are not covered.
4 CALL, CLICK OR VISIT YOUR LOCAL AAA OFFICE WINTER 2020
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